In all its operations and procedures, the Center relies on its "Statute" and the approved "Rules of Procedure," in accordance with the Arbitration Law and related judicial regulations in the Kingdom of Saudi Arabia.

• Conciliation: A method to bridge differing viewpoints between disputing parties with the help of a certified "Conciliator" from the Center, aiming to reach a mutually satisfactory amicable settlement.

• Arbitration: A legal track (an alternative to the judiciary) where parties agree to refer their dispute to an "Arbitrator" or an Arbitral Tribunal to issue a final, decisive, and binding award, which serves as an enforceable title.

All procedures for submitting arbitration requests and filing claims are conducted entirely and easily online through the Center’s electronic platform. Beneficiaries can submit the request, fill in the required data, attach documents, and track the case status without the need for an in-person visit.

Not necessarily. While the general rule is to have a prior "Arbitration Clause" included in the main contract, in its absence, parties can still resort to the Center by concluding a "Submission Agreement" (a subsequent and independent agreement by both parties to refer the dispute to the Center). This procedure can be easily completed via the platform.

The Center handles all real estate disputes provided the parties agree to refer them to it for arbitration. These disputes include (but are not limited to):

• Sales, purchases, and real estate development contract disputes.

• Leasing and property management disputes.

• Real estate brokerage and marketing disputes.

• Contracting and engineering works disputes related to real estate.

• Real estate maintenance and service contract disputes.

Yes, the Center's jurisdiction is limited to real estate disputes of a civil and commercial nature. Any disputes where conciliation is not permissible under the law, primarily criminal disputes, fall outside its jurisdiction.

The Center provides a specialized and effective environment for settling real estate disputes, characterized by:

• Speed and Efficiency: Prompt resolution and settlement of disputes, saving time and effort for the parties.

• Strict Confidentiality: Maintaining the privacy and confidentiality of sessions, deliberations, and all dispute details.

• High Flexibility: Flexible and smooth procedures tailored to the nature of the dispute.

• Freedom of Choice: Allowing parties to select certified arbitrators and experts to resolve their dispute.

Yes, arbitration awards issued by the Center are binding and final, acquiring the status of an "Enforceable Title". They are executed by submitting the award directly to the Enforcement Courts to be enforced by the power of law, in the event the other party does not voluntarily comply with the award.

Yes, the parties play a primary role in this. The mechanism is as follows:

• By Agreement of the Parties: Disputing parties have the right to agree on selecting arbitrators and forming a tribunal of one or more arbitrators (provided the number is odd).

• In Case of Disagreement: If the parties do not agree, the arbitral tribunal is generally formed by a sole arbitrator.

• Center's Exceptions: The Center may decide to appoint an arbitral tribunal of more than one arbitrator if it deems it more appropriate considering the nature, financial value, or complexity of the dispute.

Costs vary based on the financial value of the disputed amount. As an initial procedure, the claimant (applicant) is obligated to pay the costs, with the right to request that the other party (respondent) bear them. The final decision on this matter is subject to the discretion and award of the arbitral tribunal.

Yes. To facilitate procedures and save beneficiaries' time and effort, all arbitration and conciliation steps are conducted entirely online. This ranges from filing the claim and attaching documents, to holding virtual sessions, and finally issuing the final awards and decisions, all through the Center's electronic platform.

An arbitration request can be submitted as soon as a real estate dispute arises between the parties and they wish to settle it. This can be based on a previously agreed-upon "Arbitration Clause" in the contract, or by concluding a new "Submission Agreement" where they agree to resort to the Center after the dispute has occurred.

After the lapse of (60 days) from the notification of the award, an order for its execution can be requested via the Najiz portal through the following steps:

1. Access the (Statement of Claim) service and select the main classification corresponding to the type of court where the award is deposited (General, Commercial, or Labor).

2. Select the sub-classification of the claim (Appeal), the type of claim (Arbitration), and then fill out the form fields.

3. From the requests list, choose (Request for an Order to Execute an Arbitration Award), and enter the award deposit request number in the designated field.

4. Attach the following documents (in accordance with Article 53 of the Arbitration Law): The original award or a certified copy thereof (with an approved Arabic translation if in another language), and a true copy of the arbitration agreement.

Issued arbitration awards are final and not subject to appeal regarding the subject matter of the dispute. However, the law guarantees parties the right to file an "Action for Annulment" before the competent Court of Appeal within a maximum period of (60) days from the date they are notified of the award. This is limited to specific and exclusive cases stipulated in the Arbitration Law.

The general rule is that the arbitral tribunal consists of a sole arbitrator if the parties do not agree otherwise. Parties may pre-agree to select more than one arbitrator, provided the number is odd. The Center also reserves the right to increase the number if the nature or financial value of the dispute requires it.

All conciliation or arbitration requests are submitted electronically and easily through the Center’s electronic platform. You can log in, choose the appropriate track for your request (conciliation or arbitration), fill in the dispute details, and attach supporting documents to initiate the procedures immediately without the need for an in-person visit.

Yes, any real estate unit owner has the right to resort to the Center in the event of a dispute with the Owners' Association they belong to, provided that the disputing parties are members of the Association or there is a contractual relationship between them. The request can be submitted directly via the Center's electronic platform to review and resolve the dispute amicably through (Conciliation) or legally through (Arbitration).

The Center offers Owners' Associations two main tracks to resolve disputes that may arise between members:

• Conciliation Service: Aims to end the dispute amicably with the mutual consent of the parties through a certified "Conciliator" who reconciles them according to structured mechanisms, ensuring the continuity of good relations within the Association.

• Arbitration Service: Provides a final, binding, and legal solution instead of the general judiciary, where disputing parties agree to refer the conflict to specialized arbitrators to resolve it with complete effectiveness and impartiality.